Returns & Refunds

Returns & Refunds

We hope you love your purchase! But if for any reason you need to return an item, we would love to accommodate you by offering an online store credit.

We offer online store credit for all returns.  All items must be returned to us with the Invoice and in original condition they were received. Returns are due to The Elevated Trend Boutique LLC (address below) within 14 days of order date and an online store credit will be issued once processed! Credit will be applied for the price of item and will not include any shipping and handling charges. We will email you once the online store credit has been issued.

  • While we strive to provide the absolute best quality and service, should an item arrive to you in damaged condition, or you feel your order is incomplete, please contact us within 3 days of date of delivery to let us know. Please include a picture of the imperfection or damage and your order number. We will then be in touch about the process to make this right. Once you receive instruction from us, the item must arrive back to The Elevated Trend Boutique LLC within 7 days of communication.

Items Eligible for Return:

  • Online merchandise returned within 14 days of the shipped date
  • Items must be unworn, unwashed, and unaltered
  • Items must have original tags attached
  • Items must be stain free (deodorant stains, makeup stains, pet hair, etc.)
  • Items must be odor free (cigarette smoke, perfume, etc.)
  • Shoes must be returned inside their original shoe box (with no signs of wear)

Items NOT Eligible for Return:

  • ITEMS THAT ARE MARKED DOWN ARE FINAL SALE. No exceptions. Black Friday Doorbusters are considered FINAL SALE
  • Items bought at a pop up or private party event 
  • Beauty Products (i.e. brushes, sponges, make up erasers, hair towels etc.)
  • Jewelry and Accessories
  • Face Masks
  • Undergarments
  • Bodysuits
  • Items that have been exchanged 
  • Any other item deemed “non-returnable” by The Elevated Trend Boutique LLC
 
The above items listed are merely an example of Final Sales and shall not constitute an exhaustive list of Final Sales or “non-returnable” items. ** The Elevated Trend Boutique LLC reserves the right to deem ANY sale as “Final” even if not marked as “Final” and reserves the right to classify any item as non-returnable at its discretion. If any item does not meet these guidelines, it will not qualify as an acceptable return and no credit will be issued. The item will then be returned at the expense of the customer. All items must be returned to The Elevated Trend Boutique LLC within 14 days of the shipped date. Please include the original invoice and any notes (email or written) as to why it is being returned.
 
Return Address:
The Elevated Trend Boutique LLC
ATTN: Returns
93 New Dawn Road
Rockvale, TN 37153
  • Lost Packages: We recommend ensuring your package when sending it back. The Willow Tree is not liable for items that are lost while in-transit.
  • Return Shipping Cost: The customer is responsible for all return shipping costs.
  • Exchanges: To exchange an item, please note the requested size on the invoice. Should the requested size be available, we will make the swap and send the new size out. If unavailable, we will issue credit to the platform (web) the item was purchased. Either way, you will be notified via email.